Shipping Policy

Last updated: July 27, 2026

Thank you for shopping with Vashi Kalaa. Every product is handcrafted with care and many of our items are made-to-order. Please read our shipping policy carefully before placing your order.

Shipping Locations

We currently ship across India only. At this time, we do not offer international shipping.

Order Processing

• Orders are processed only after successful payment confirmation.
• As our products are handmade, processing times may vary depending on the product and any customization requested.
• The estimated processing time will be mentioned on the respective product page.
• Orders are not processed on Sundays or public holidays.

Shipping Charges

A flat shipping charge of ₹99 is applicable on all orders across India.

The shipping charge will be added to your order total during checkout before payment is completed.

Estimated Delivery Time

Once your order has been dispatched, it is generally delivered within 3–7 business days, depending on your location.

Please note that delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive your tracking details via email, SMS, or WhatsApp (where applicable), allowing you to track your shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order.

Vashi Kalaa is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the package, any additional shipping charges for resending the order will be borne by the customer.

Delayed Shipments

While we strive to dispatch and deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including courier network issues, adverse weather, festivals, natural disasters, or government restrictions.

We appreciate your patience in such situations and will assist you in tracking your shipment whenever possible.

Damaged or Incorrect Orders

Please inspect your package immediately upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at vashikalaestudio@gmail.com.

To process your request, you must provide:

• Your order number or proof of purchase.
• A complete unboxing video recorded from the moment the sealed package is opened, without any cuts or edits.
• Clear photographs showing the issue.

Claims submitted without an unboxing video may not be eligible for review.

Please refer to our Returns & Refunds Policy for more information regarding the resolution process.

Order Cancellation

Once an order has been placed, it cannot be cancelled.

Since our products are handmade and production begins shortly after an order is confirmed, cancellation requests cannot be accommodated.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: vashikalaestudio@gmail.com

We are always happy to assist you and will respond as soon as possible.