Returns & Refunds Policy

Last updated: July 27, 2026

At Vashi Kalaa, every product is handcrafted with love and care. Most of our products are handmade, made-to-order, or customized according to your preferences. Due to the nature of our work, all sales are final, and we do not offer returns, exchanges, refunds, or order cancellations.

We encourage you to carefully review all product details, customization options, and shipping information before placing your order.

Returns

We do not accept returns on any products.

However, in rare cases where you receive:

• A damaged product,
• An incorrect item, or

• A product with a manufacturing defect,

we will review your request and work towards a fair resolution.

To report an issue, please contact us within 48 hours of receiving your order at vashikalaestudio@gmail.com.

Your request must include:

• Your order number or proof of purchase.

• A clear unboxing video recorded from the moment the sealed package is opened, without any cuts or edits.

• Clear photographs showing the issue.

Claims submitted without an unboxing video may not be eligible for review.

Refunds

Refunds are not offered for change of mind, incorrect ordering, dissatisfaction with personal preferences, or delays caused by shipping partners.

If your claim is approved after our inspection, we will determine the most appropriate solution based on the circumstances. This may include:

• A replacement product.
• Repair of the item (where applicable).
• Store credit.
• A refund, only in exceptional situations where no other resolution is possible.

If a refund is approved, it will be processed to your original payment method. Please note that it may take several business days for your bank or payment provider to reflect the refund.

Exchanges

We do not offer exchanges.

If an item is found to be damaged, defective, or incorrect after verification, we may provide a replacement at our discretion.

Non-Returnable & Non-Refundable Items

The following items are not eligible for returns, refunds, or exchanges:

• Handmade products.
• Made-to-order items.
• Customized or personalized products.
• Sale or discounted items.
• Gift cards.
• Products damaged due to misuse, improper handling, or normal wear and tear.

Order Cancellation

Once an order has been placed, it cannot be cancelled.

As our products are handmade and production begins shortly after your order is confirmed, we do not accept cancellation requests under any circumstances.

Please ensure that all order details, customization requests, shipping information, and contact details are correct before completing your purchase.

Need Help?

If you have any questions regarding your order or believe you have received a damaged or incorrect item, please contact us:

Email: vashikalaestudio@gmail.com

Our team will review your request and respond as soon as possible.

Thank you for supporting handmade craftsmanship and choosing Vashi Kalaa. Every piece is thoughtfully created with time, patience, and attention to detail.